Here are some general troubleshooting tips for Adobe Premiere.

Make sure you run the latest Software versions

For the best and most stable performance, make sure you run the latest version of Adobe Premiere (via the Adobe application manager) as well as the latest version of our plugins.

Reset Premiere.

Holding down Shift+ALT while Premiere launches until the Welcome screen appears. This will reset both the preferences and plugin loading cache.

Clear Cache Files.

Close Premiere and using Windows Explorer, navigate to the proper location(*) on the hard drive and manually delete all Cache folders along with the Peak Files.
Next time when you reopen the project, the cache file will rebuild itself.

* There is a Premiere preference that shows the location of the Cache File Database. Go to the Premiere Preferences > Media Cache. Here you can find the Media Cache File location on your computer.

Test other media.

Extremely large stills may sometimes cause issues. Try to lower the resolution for stills to save memory pressure.

Change renderer

Premiere has different render engines for performance. You can easily switch between them. In case of trouble, try switching from GPU to Software or visa Versa.

In the Premiere menu, go to:
File > Project Settings > General. Under “Video Rendering and Playback,” there’s a “Renderer” dropdown. From this dropdown, you can select a different renderer. E.g. select “Mercury Playback Engine GPU Acceleration (Metal)”

Update your graphics card drivers.

New graphics drivers can be found on your graphics card manufacturers website (e.g. Nvidia or AMD)

This does not apply to macOS users unless you are using CUDA web-drivers. New graphics drivers for macOS come with OS updates. Because of this reason, we recommend you don't stay more than 1 or 2 major versions of macOS behind.

Restart your computer

Just restarting your computer will sometimes solve things. Why? Well each time you open up an application, this may leave something in your computer's memory, building-up memory pressure. It's good to reboot your device every once in a while.

Knowledge Base

Access quick answers and guidance through our detailed FAQ.

Installation and Activation Guides

Windows installation and activation instructions

Windows installation and activation instructions

Mac OS Installation and activation Instructions

Mac OS Installation and activation Instructions

Uninstall / remove instructions for WIndows

Uninstall / remove instructions for WIndows

Uninstall / removal instructions for Mac OSX

Uninstall / removal instructions for Mac OSX

General Questions

Does Film Impact support Apple Silicon M1, M2 and M3 Processors natively?

Does Film Impact support Apple Silicon M1, M2 and M3 Processors natively?

How do I get the FREE Video Transitions?

How do I get the FREE Video Transitions?

How to download and update to the latest version?

How to download and update to the latest version?

Where are the plugins located on my computer?

Where are the plugins located on my computer?

Why have you moved to a subscription?

Why have you moved to a subscription?

I'm looking for older Film Impact Version 3 downloads. Are they still available?

I'm looking for older Film Impact Version 3 downloads. Are they still available?

I've lost my license key

I've lost my license key

What are the system requirements to run Film Impact plugins?

What are the system requirements to run Film Impact plugins?

Is the software compatible with macOS 15 (Sequoia)

Is the software compatible with macOS 15 (Sequoia)

Licensing

Can I use the plugins on any project?

Can I use the plugins on any project?

How many computers are covered by one license?

How many computers are covered by one license?

How do I transfer my license to another computer?

How do I transfer my license to another computer?

Can I use this on my laptop too?

Can I use this on my laptop too?

Do you offer educational licenses?

Do you offer educational licenses?

Where can I find the End User License Agreement (EULA)?

Where can I find the End User License Agreement (EULA)?

Subscription

How can I upgrade my subscription?

How can I upgrade my subscription?

How can I downgrade my subscription?

How can I downgrade my subscription?

How to cancel your subscription

How to cancel your subscription

How can I change my payment details?

How can I change my payment details?

Why don't you offer perpetual licenses anymore?

Why don't you offer perpetual licenses anymore?

Can I try the video transitions?

Can I try the video transitions?

Troubleshooting

General Troubleshooting tips for Adobe Premiere

General Troubleshooting tips for Adobe Premiere

The watermark is still visible after activation.

The watermark is still visible after activation.

Premiere shows "Insufficient Media. This transition will contain repeated frames"

Premiere shows "Insufficient Media. This transition will contain repeated frames"

Resolve: Duplicate plugin installation detected (error code 11006)

Resolve: Duplicate plugin installation detected (error code 11006)